Motion Chauffeurs

Motion Chauffeurs Ltd is fully insured and licensed for chauffeur-driven vehicle hire.  This includes, but is not limited to; advanced Private Hire bookings, executive transport, corporate events, event transport, weddings, funerals, proms and TV and Film hire.  By booking a vehicle with us you are accepting our terms and conditions of hire.  All journeys must be pre-booked.
This website and its content is protected by Copyright with All Rights Reserved. We reserve the right to make reasonable changes to these terms and conditions at any time, without notice and in compliance with the law.  Nothing contained in these terms and conditions affects a Customer’s Statutory Rights.

PAYMENTS AND DEPOSITS

All payments are currently not subject to VAT.
Payment can be made by cash, bank transfer, or on a mobile chip and pin payment system held in the vehicle.  We accept most major credit and debit cards (not American Express)
Payments for Private Hire bookings to be made in advance.  
Account facilities – are welcome and available for regular business Clients.  All accounts will be invoiced on the last day of each month (unless otherwise agreed) and payment is to be settled within 7 days. 
All quotes are based on the information supplied prior to a booking being made.  Any amendments made to a journey after a booking is made (and quote issued) may be subject to extra charges such as additional mileage, parking or congestion charges.  We will always be considerate on these occasions.
Additional surcharges may apply for public and bank holidays.  For major events, costs quoted may be higher due to high levels of congestion and journey times.  
Wedding car hire is charged differently due to increased preparation time and time either side of the event devoted to your booking.  Please see the specific section below relating to this.
Congestion charge, tolls and parking fees will be an additional charge and be charged at cost where applicable, unless we are able to anticipate such a cost in advance and then it will be included and identified in your quote.

CANCELLATION AND REFUND POLICY

For Private Hire bookings, If a booking is cancelled by the Customer within 24 hours prior to the time of hire, then any full payments made are non-refundable.
For wedding car hire, if a deposit has been made and cancellation follows then the deposit is non-refundable.  If a booking is cancelled within one month of the hire date then the full payment is also non-refundable.
If a customer does not appear at the agreed time and place of the booking, then any prior payments made are non-refundable.

BENEFITS AND OFFERS

Please note that some benefits and discounts can only be offered on vehicles owned directly by Motion Chauffeurs Ltd.
Free waiting time – we offer a free waiting time allowance of 15 minutes for standard bookings and 1 hour for airport or other international pick-ups.  Additional waiting time is charged at £25.00 per half hour and will be incurred if our chauffeur waits for longer than 15 minutes on a standard booking, or longer than 1 hour for an airport or seaport pick-up.
Free on-board – we offer free mineral water and magazines in our vehicles, as well as use of our on-board 4GWi-FI and USB phone charging point.  On rare occasions, our chauffeur may be unable to replenish stocks of magazines or mineral water and network performance may adversely affect the on-board Wi-Fi signal.  On such occasions we cannot be held responsible, but will do our best to resolve matters.
No additional passenger, or luggage charges – we also do not add charges for multiple passengers, or luggage.

VEHICLES AND DRIVERS

We will always strive to ensure drivers are punctual.  On occasion there will be instances where delays occur which are beyond our control and we cannot accept responsibility for such instances. We will always keep you up-to-date in these circumstances.
Our chauffeurs will drive safely, in line with road regulations and will be mindful of weather conditions.
It is our policy not to make, or accept phone calls whilst our chauffeur is transporting a Client unless absolutely necessary, or requested by the Client.  If you are trying to contact us whilst we are operational then please leave a message by voicemail, email, or via the website and we will get back to you as soon as we can.
Customers are responsible for any damage they cause to the exterior, or interior of the vehicle during a hire period.  Any costs for repair, or valeting will be billed to return the vehicle to its previous condition.
Motion Chauffeurs Ltd works with other trusted private hire operators to fulfil bookings and multiple vehicle requests.  On occasion, we reserve the right to change the driver.
Your chauffeur will take the most appropriate route on the day and anticipate delays and diversions where possible, unless you notify us of a preferred route in advance. 

 

Motion Chauffeurs Ltd vehicles are fully licensed by Cherwell District Council. Our vehicles are also fully insured for chauffeur work. All employed chauffeurs will be fully licensed and will have undergone a full enhanced CRB check for your safety. We only work with other sub-contractors, vehicles and driver’s who uphold the same standards. Any driver who has completed an enhanced CRB check is also suitable for transporting children and for school runs.
Restraints and child seats – children must at all times be seated and restrained in accordance with the law, their age and height. We can supply child booster seats for customers who require them. Customers will need to supply appropriate seating for any children of a younger age. Adult passengers must also wear seat belts at all times.
Meet and greet service – all inbound flights are monitored online by us. All passengers will be met in the arrivals area of the airport, unless otherwise specified up front. Customers are responsible for ensuring all their luggage is present and accounted for when it is being transferred to the vehicle, our chauffeur will be at hand to assist you.

OPERATOR’S LICENSE

We hold a full operator’s license with Cherwell District Council.  Our operator number is PHO0002
Although Motion Chauffeurs Ltd is based in Oxford, we can accept advanced bookings from anywhere in the UK.

INSURANCE LOST PROPERTY

Clients property is carried entirely at their own risk and Motion Chauffeurs Ltd shall not be held accountable for any loss/damage arising. Our vehicles are checked after every journey for lost property.  If found, we will aim to contact you as soon as possible to arrange the return of the lost property. 

NO SMOKING POLICY

Under any circumstances SMOKING IS STRICTLY PROHIBITED in any of our vehicles. Should The Client be in breach, a £1,000 penalty will be due.

STANDARD OF SERVICE

Our chauffeurs will show respect to Clients at all times and assist wherever possible.  We kindly ask that passengers treat our chauffeurs with the same respect.  Should any of our chauffeurs not meet expected standards, please contact our offices so we can address your concerns.

RIGHT TO REFUSE

Motion Chauffeurs Ltd have the right to refuse to carry a passenger, who’s behaviour may pose a threat to our vehicle, driver or any other passengers.

EQUAL OPPORTUNITIES AND DISABILITY AND PASSENGER PROPERTY

Motion Chauffeurs Ltd vehicles have fully comprehensive Hire and Reward insurance.  A customer’s property is carried at their own risk and we cannot accept responsibility for any damage to such property.
We are an equal opportunities employer and company. We cater for private hire bookings and weddings for all nationalities and cultures.  If you have a disability and need special assistance on your journey, then please let us know how we can help in advance and we will do everything we can to plan ahead and assist you.

LIMITATION OF LIABILITY

Motion Chauffeurs Ltd can not be held responsible for any costs incurred due to traffic delays, weather conditions, vehicle breakdown, late departure from the pick-up destination, or other circumstances beyond their control.

PRIVACY POLICY

Motion Chauffeurs Ltd are committed to protecting your privacy and personal details.  We will do so in line with UK general data protection policy and the new European General Data Protection Policy (GDPR).  Your data is only processed and used by us on a lawful basis, for the purposes of providing you with a quote, or providing a direct chauffeur service to you.  
The types of personal Client information that we collect, relates to both bookings made with us and requests for quotes.  This could include your name, address, phone number, email address, or card details for processing of a payment.